Experienced IT Professional with a demonstrated history of working in the technical support industry.
Utilized RMM tools to manage and troubleshoot Windows and Macintosh endpoints. Monitored, maintained and serviced over 400 endpoints and managed servers for over 70 clients.
Provisioned and deployed servers and virtual machines, using Hyper-V or VMWare ESXi as required or warranted.
Assisted with implementation projects, such as new client installations
Created, maintained, and managed the company's Internal Knowledge Base. Developed training documentation.
Provided recommendations for improvements and upgrades where applicable, and engaged advanced technical contacts when necessary to resolve out of scope issues.
Utilized Cisco Broadworks, and Broadsoft M6 to manage and troubleshoot SIP voice endpoints.
Performed basic monitoring of T1 through T3 circuits, POTS connections, and managed Cisco and Adtran routers and switches.
Veriﬁed DHCP pools, and performed network troubleshooting using the OSI and TCP/IP models.
Engaged advanced technical contacts when necessary to resolve out of scope issues. Peer leadership tasks as requested by management, such as coaching and training.
Built, deployed and maintained a full Active Directory environment, with clients ranging from Windows 7, 8.1, and Windows 10; as well as servers including Windows Server 2008 and 2012 R2.
Designed and implemented an Asterisk VoIP PBX consisting of Softphone and Cisco endpoints, using existing infrastructure as an "in-place" upgrade.
Developed a custom Point of Sale solution using Visual Basic to meet company workﬂow requirements, integrating the Vendini TicketAgent, and a custom Point of Sale application for concessions.
Designed and maintained the company website, utilizing Wordpress.
Produced email marketing materials that were delivered weekly to over 40,000 active subscribers.
Managed and maintained a Magento eCommerce installation and import/export of product inventory counts from multiple systems.
Proofread works being sent to print.
PO Box 4521, Mesa, AZ 85211