Nickolas James

Technology Manager

Hi, I'm Nickolas James

Technology Manager

Experienced IT Professional with a demonstrated history of working in the technical support industry.


Work Experience

System Administrator

Echelon Technologies - Mesa, AZ - August 2019 - Current

Utilized RMM tools to manage and troubleshoot Windows and Macintosh endpoints. Monitored, maintained and serviced over 400 endpoints and managed servers for over 70 clients.

Provisioned and deployed servers and virtual machines, using Hyper-V or VMWare ESXi as required or warranted.

Assisted with implementation projects, such as new client installations

Created, maintained, and managed the company's Internal Knowledge Base. Developed training documentation.

Provided recommendations for improvements and upgrades where applicable, and engaged advanced technical contacts when necessary to resolve out of scope issues.

VoIP Technical Support Specialist L2

J-Curve Technologies - Tempe, AZ - June 2018 - August 2019

Utilized Cisco Broadworks, and Broadsoft M6 to manage and troubleshoot SIP voice endpoints.

Performed basic monitoring of T1 through T3 circuits, POTS connections, and managed Cisco and Adtran routers and switches.

Verified DHCP pools, and performed network troubleshooting using the OSI and TCP/IP models.

Engaged advanced technical contacts when necessary to resolve out of scope issues. Peer leadership tasks as requested by management, such as coaching and training.

Manager of Technology

M&D Playhouse - North Conway, NH - Oct 2011 - Dec 2018

Built, deployed and maintained a full Active Directory environment, with clients ranging from Windows 7, 8.1, and Windows 10; as well as servers including Windows Server 2008 and 2012 R2.

Designed and implemented an Asterisk VoIP PBX consisting of Softphone and Cisco endpoints, using existing infrastructure as an "in-place" upgrade.

Developed a custom Point of Sale solution using Visual Basic to meet company workflow requirements, integrating the Vendini TicketAgent, and a custom Point of Sale application for concessions.

Designed and maintained the company website, utilizing Wordpress.

Production Assistant

Whitehorse Press - North Conway, NH - Oct 2013 - Oct 2016

Produced email marketing materials that were delivered weekly to over 40,000 active subscribers.

Managed and maintained a Magento eCommerce installation and import/export of product inventory counts from multiple systems.

Proofread works being sent to print.


B.S. in Information Technology

Southern New Hampshire University — September 2019 - Present

A.S. in Computer Technologies

Lakes Region Community College — September 2013 - January 2016


  • 100% Complete
  • 100% Complete
    Customer Service
  • 100% Complete
  • 100% Complete
  • 100% Complete
    Detail Oriented
  • 100% Complete
    Problem Solving


Operating Systems

  • 85% Complete
    Microsoft Windows 7 - 10 85%
  • 85% Complete
    Windows Server 2008, 2012 R2 85%
  • 80% Complete
    Android 80%
  • 80% Complete
    iOS 80%
  • 70% Complete
    Linux 70%

VoIP Telephony

  • 85% Complete
    Polycom Soundpoint & VVX Phones 85%
  • 80% Complete
    Broadworks R22 80%
  • 75% Complete
    Asterisk 75%
  • 70% Complete
    Call Flow Design 70%
  • 60% Complete
    OCOM/Palladian 60%
  • 40% Complete
    Genband M6 40%

Software Skills

  • 85% Complete
    Photoshop & Illustrator 85%
  • 80% Complete
    Microsoft Office 80%
  • 70% Complete
    Adobe Creative Cloud 70%



PO Box 4521, Mesa, AZ 85211


[email protected]